Terms of service

Terms and Conditions

By placing an order with or subscribing to The Little Gourmet, you agree to the terms and conditions outlined below.

 

1. About Us

We operate the website located at www.thelittlegourmet.com.au.

The Little Gourmet is a trading name of THE LITTLE GOURMET PTY LTD (ACN 160 909 893).

2. Acceptance of Terms

This page, along with any documents referred to within it, outlines the terms and conditions (“Terms”) under which The Little Gourmet (“we”, “us”, “our”) supplies products (“Products”) and services (“Services”) to you, the customer (“you”, “your”) via our website.

Please read these Terms and our Privacy Policy carefully before ordering any Products or subscribing to any Services. By doing so, you agree to be bound by these Terms and our Privacy Policy.

We may update these Terms and any policies at any time. Continued use of the Site after changes are made constitutes acceptance of the revised Terms. We recommend reviewing these documents each time you visit the Site.

If you do not accept these Terms and our Privacy Policy, please do not order Products or use our Services.

3. Delivery Terms

• You must reside within one of our delivery zones in Greater Sydney, NSW, Australia to place an order.
• Please ensure your delivery address is entered accurately. We are unable to provide refunds for orders delivered to incorrectly entered addresses.
• Delivery windows may vary depending on your location and the type of order. If you won’t be home to receive your order, please leave clear delivery instructions at checkout.
• Ownership of the Products transfers to you once delivery has been completed in line with the instructions provided.
• If a re-delivery is required due to reasons outside our or our logistics partners’ control, an additional delivery fee may apply.
• For childcare centre deliveries, once the food has been delivered to your selected centre, responsibility for proper storage and refrigeration (where required) lies solely with the centre. The Little Gourmet does not accept liability for any food that is mishandled after delivery.

 

2. Where We Deliver

2.1 Our service is only available to people living in selected areas of Greater Sydney, NSW, Australia. We don’t deliver outside these areas.

2.2 To place an order, you’ll need to provide a valid email address and a payment method (credit card or direct debit for childcare subscriptions). In special cases, we may accept phone orders.

3. Who Can Order

By placing an order on our website, you confirm that:

·       you can legally enter into a contract;

·       you are at least 18 years old; and

·       you live in one of our delivery areas.

By placing a Childcare Centre order on our website, you also confirm that:

·       your centre in one of our delivery areas.

·       You are a current registered child care centre

4. When Your Order Becomes Official

4.1 After you complete your order or subscription, we’ll send you an email to confirm we’ve received it. This email doesn’t mean your order is confirmed yet.

4.2 Each order we accept becomes its own agreement between you and The Little Gourmet. We’ll deliver the products or services in your order according to these terms.

5. Accepting or Declining Orders

5.1 We may accept or decline any order for any reason—for example, if a product is out of stock or if there’s a pricing or description error on the website.

5.2 If we can’t accept your order, we’ll do our best to let you know right away or within 24 hours.

5.3 Products from our website are for personal use only. You can’t resell them or use them for trade. If we’re unsure about the quantity or purpose of your order, we’ll try to contact you at the time of purchase or within 7 days.

5.4 If we cancel your order after the cut-off time but before delivery, we’ll give you a full refund (minus any discounts) within 14 days.

 

6. SUBSCRIPTION SERVICES

6.1 When you subscribe to one of our products, you agree to receive regular, ongoing deliveries.

You’ll be charged for your first order any time between placing it and the weekly order cut-off (explained in Section 7). By completing your first order before the cut-off, you’re giving us permission to charge you for it anytime up to that cut-off.

After your first order, future payments will be charged automatically after each weekly cut-off—unless you’ve cancelled or changed your subscription or delivery details as explained in these terms.

6.2 By subscribing, you’re signing up to receive our meals regularly until you choose to cancel, or we cancel it for any reason under these terms. You’ll find your subscription price and billing schedule on the checkout page, in your confirmation emails, and in your account on our website.

6.3 You can cancel, pause, or update your subscription at any time—there’s no cancellation fee. Just make sure we receive your changes by the cut-off time using the steps listed in the How to Manage Your Account section on our website. You’re always welcome to resubscribe later, but we may choose not to accept your new subscription without being held responsible.

6.4 We may cancel your subscription at our discretion, without needing to give a reason.

6.5 We can make changes to our services or products at any time—including prices, meal options, and availability—without notice. We’re not responsible for any impact this may have on you or others. We may limit quantities or discontinue products entirely. Product descriptions may change at any time. Any special offers or discounts may not be valid if restricted by law or other regulations.

 

7. Managing Your Subscription

7.1 There’s no lock-in period—you can manage your subscription at any time.

7.2 If you want to make changes to your subscription (like pausing, cancelling, or updating your details), you’ll need to contact us using one of the approved methods listed in the How to Manage Your Account section of our website. These include phone, email, or updating your account online.

7.3 The deadline (cut-off) for making subscription changes—like pausing a week, cancelling, changing your delivery address,—is clearly shown in your account when you log in and place your order.

7.4 You’ll be charged for all upcoming orders once the cut-off has passed, as you’ve committed to those meals.

7.5 You can cancel an order after placing it—just contact us through the Contact Us page or email us before the cut-off. If you cancel after the cut-off, we aren’t obligated to refund or cancel that order.

7.6 Refunds don’t apply to perishable items that can spoil quickly—like our freshly prepared meals. For food safety reasons, these items can’t be returned.

 

8. Updating Your Details

8.1 If you need to change your address or delivery instructions, you must notify us using one of the accepted contact methods listed on the website, and do so before the order cut-off time stated in these Terms and Conditions.

8.2 We are not responsible for any costs you may incur as a result of outdated or incorrect payment information. If we incur costs because of incorrect or expired payment details provided by you, we may seek reimbursement from you.

9. Pricing

9.1 We may need to update our pricing from time to time. If we change the price of a subscription service, we will notify you by email at least 14 days before the new price takes effect. After this notice period, the updated price will automatically apply to your nominated payment method. You do not need to take any action to accept the price change. If you do not agree with the revised pricing, you may pause or cancel your subscription before your next scheduled delivery. Continuing your subscription after the change is considered acceptance of the new price.

9.2 The current prices for products and delivery charges are always listed on our website and are updated regularly.

9.3 All listed prices include applicable taxes, such as GST.

9.4 Some products, including extras, add-ons, or special ranges may have different pricing or additional charges. These charges will be clearly listed on the relevant product selection and checkout pages. Discounts, promotional codes, and vouchers do not apply to extras or add-ons unless otherwise stated.

10. Payment

10.1 Payment for all products and services must be made using a credit card, debit card, or other payment methods listed at checkout on our website.

10.2 Charges will be applied to your chosen payment method. By providing an alternative payment method, you authorise us to charge that method if your primary payment method fails or is unavailable.

(a) It is your responsibility to ensure that your payment details are accurate and current. We accept Visa, MasterCard, American Express, and PayPal.

(b) You must also ensure that sufficient funds are available when payments are processed.

 

10.3 How Payment Information is Handled

(a) We do not store your payment information. It is securely processed by our payment providers.

(b) All online transactions are processed via secure gateways.

(c) We and our staff cannot access or view your complete payment information.

 

10.4 Failed Payments

(a) Payments may fail due to insufficient funds, incorrect details, or payment disputes.

(b) If your payment fails but your order is sent, it is still considered a completed sale.

(c) We may retry the payment using your nominated method(s) to recover the amount due.

(d) If repeated attempts fail, we may take further steps to recover the payment, including using third-party agencies.

(e) Future deliveries may be suspended or cancelled if payment remains outstanding.

 

10.5 Late Fees

(a) A late payment fee may be applied if you do not clear outstanding amounts within 10 days of your order cut-off date.

 

10.6 Debt Recovery

(a) We may contact you to recover any unpaid amounts.

(b) If we are unable to recover the payment, your account may be referred to a debt collection agency. You will be responsible for any fees associated with this referral, in addition to the outstanding amount.

 

10.7 Fraudulent Activity

(a) We may investigate any account where we suspect fraudulent or unauthorised activity.

(b) We reserve the right to suspend or cancel your account or orders following an investigation.

 

11. Our Refunds and Credit Policy

11.1 If you cancel an order in line with clause 7.5, we will issue any refund due within 14 days of receiving your cancellation notice. In this case, you will receive a full refund of the product price and any applicable delivery charges.

11.2 Our products are covered by guarantees that cannot be excluded under the Australian Consumer Law. If you believe a product you received is damaged, faulty, or does not meet the standards required by law, you may notify us. We will review any photo or physical evidence you provide and inform you of the outcome within 14 days. If a refund is approved, we will process it within 14 days from the date we confirm the refund in writing.

11.3 If you request a refund for a reason not covered by Australian Consumer Law, we will consider your request on a case-by-case basis, using reasonable discretion. We will inform you of our decision within 14 days. If approved, we will process the refund within 14 days of confirmation. Refunds will not be granted for products that have been opened, used, damaged after delivery, or altered in any way.

11.4 Refunds will generally be issued using the same payment method you used to make the original purchase, unless we notify you otherwise.

11.5 Please ensure your delivery address is correct when placing your order. We cannot provide refunds for deliveries that do not arrive due to incorrect address details provided by you.

11.6 If you receive the wrong product or your order is not delivered, you may report the issue by emailing us or use the contact form on our website. In some cases, we may issue a credit to your account for use on a future order. These credits cannot be used with other offers or discounts, and they cannot be exchanged for cash.

 

12. Delivery

12.1 We only deliver to addresses within approved service areas. (A list of postcodes will be added once finalised.)

12.2 If we introduce a delivery fee for an existing service, we will notify you at least 14 days in advance. This gives you time to cancel any upcoming orders before the new fee applies.

12.3 When placing an order, you must choose a delivery date and time window. You agree to provide accurate and complete information so we can fulfil your order.

12.4 We will do our best to deliver within your chosen time window. However, if events beyond our control cause a delay, we are not liable for any resulting issues. We will notify you of any delays as soon as reasonably possible.

12.5 We will deliver your order to the front door of the address you provide (Delivery Address). You are responsible for ensuring safe and easy access to this location and for arranging any necessary permissions or access approvals.

12.6 The person receiving the delivery may be asked to show proof of identity, including photographic ID, and proof of age if relevant.

12.7 Please take care when placing your order. We are not responsible for incorrectly submitted orders or delivery details that are inaccurate or missing.

12.8 If you will not be home at the time of delivery, we recommend nominating a cool and secure location for the delivery. If you do not specify a location, we will leave the products at your front door. If you include special delivery instructions, we will follow them as far as reasonably possible.

12.9 Once your order has been delivered in accordance with your instructions, you become responsible for the products. We are not liable for anything that happens to the products after delivery.

12.10 From time to time, we may need to change your delivery date or time window. If this happens, we will notify you as soon as reasonably possible.

13. Vouchers and Gift Cards

13.1 We may offer promotional discounts or vouchers (Vouchers), which may require activation by email to start a subscription. If a Voucher is purchased, it is considered sold at the time of payment. These Terms and Conditions apply to you once the Voucher is redeemed.

13.2 A Voucher may be used only once by the person it is issued to. Vouchers may not be copied, reproduced, shared, resold, or published in any form without our written permission. Vouchers are only valid for the user’s first order. Only one Voucher may be applied per order. Vouchers cannot be refunded, exchanged for cash, or used alongside other offers, credits, or gift cards. Voucher discounts are applied before any account credits.

13.3 We reserve the right to withdraw or cancel any Voucher (excluding prepaid gift cards) at any time without notice.

13.4 Vouchers must be redeemed through our website, unless otherwise specified. To use a Voucher, enter its unique code at checkout. Entering the code confirms your acceptance of these Terms and any special conditions attached to the Voucher.

13.5 Vouchers apply only to product prices, not to delivery fees or any items with surcharges, unless otherwise specified.

13.6 Vouchers and referral program credits are not valid if used inappropriately, including being published on coupon or deal websites. We reserve the right to cancel suspicious codes and remove associated credits if inappropriate use is suspected.

 

14. Risk and Ownership

14.1 You are responsible for the Products from the moment they are delivered to your nominated delivery address or in line with any delivery instructions you have provided.

14.2 Ownership of the Products only transfers to you once we have received full payment for your order, including any applicable delivery fees.

15. Disclaimer and Limitation of Liability

15.1 The following terms limit our liability in relation to your use of the Site, as far as permitted by law.

15.2 We have taken reasonable steps to ensure the information on the Site is accurate, current, available, and complete. However, it is provided in good faith and on an “as is” and “as available” basis. We do not make any express or implied warranties about the reliability or suitability of the content, including any warranties of merchantability, fitness for purpose, durability, title, or non-infringement.

15.3 You acknowledge that images and descriptions of Products on the Site are indicative only. The actual Products you receive may differ, particularly due to seasonal availability.

15.4 As far as permitted by law, we do not guarantee that the Site will be available at all times, or that access will be uninterrupted, error-free, or virus-free. We are not liable for any delays, errors, data loss, or system damage that may occur during your use of the Site. While we may update the Site or these Terms without notice, we are not obliged to do so and are not liable for any outdated or incorrect information.

15.5 You are responsible for ensuring that the way you access the Site does not expose you or your devices to viruses, malware, or other forms of damage.

15.6 While we take reasonable precautions to protect data, we cannot guarantee the security of information sent over the internet. Any information you send to us is at your own risk. Once received, we will take reasonable steps to safeguard it.

15.7 Our collection, use, and sharing of your personal information is governed by our Privacy Policy.

15.8 To the extent allowed by law, we are not responsible for any loss or damage (including as a result of negligence) that you may suffer from using or being unable to use the Site or from relying on any information on the Site or any linked website.

15.9 To the extent allowed by law:

• Our total liability under these Terms is limited, at our discretion, to:
• If the issue relates to a Product:
• Replacing or resupplying the Product; or
• Covering the cost of replacement or resupply;
• If the issue relates to a Service:
• Re-supplying the Service; or
• Covering the cost of re-supplying the Service.
• In any case, our liability will not exceed the amount you paid us for the relevant order.

15.10 To the extent permitted by law, we are not liable for any loss of profit, revenue, contracts, opportunities, reputation, data, or for any indirect or consequential loss related to these Terms or our Services.

15.11 Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

15.12 It is your responsibility to check the nutritional information and ingredients for each meal before placing an order.

16. IMPORTANT NOTICE ABOUT LINKED WEBSITES

16.1 The Site may contain links to other websites (Linked Websites). Those Linked Websites are provided for convenience only and may not remain current or be maintained.

16.2 The Linked Websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those Linked Websites, or of any information, graphics, materials, products or services referred to or contained on those Linked Websites, unless and to the extent we stipulate to the contrary.

16.3 To the extent permitted by law, we accept no responsibility or liability for, and give no warranty (express or implied) of any kind in respect of, the Linked Websites and your use of them or any products or services available on or through the Linked Websites.

 

17. Transfer of Rights and Obligations

17.1 These Terms and Conditions apply to both you and us, including anyone who may take over our respective rights and responsibilities in the future.

17.2 You must not transfer or assign your rights or obligations under these Terms without our prior written consent.

17.3 We may transfer or assign our rights or obligations under these Terms at any time without needing your consent.

18. Intellectual Property Rights

18.1 We own, or are licensed to use, all intellectual property on the Site. This includes both registered and unregistered rights. All content is protected by copyright and other intellectual property laws.

18.2 You may print or download a copy of content from the Site for personal use only. You must not use any of our content for commercial purposes without our prior written permission.

18.3 If you post reviews or comments about our Products or Services on websites or social media (Commentary), you must ensure they are honest and based on your real experience. By agreeing to these Terms, you allow us to quote your Commentary on our Site or in our marketing materials, including social media.

19. Force Majeure

19.1 We are not liable if we are unable to meet our obligations due to events beyond our control (Force Majeure Event).

19.2 Force Majeure Events may include (but are not limited to):

• Industrial actions like strikes or lockouts;
• Civil unrest, war, or terrorist activity;
• Natural disasters such as fire, flood, earthquake, or pandemic;
• Transport or communication disruptions;
• Government restrictions or regulations.

19.3 If a Force Majeure Event occurs, our obligations will be paused for the duration of the event. We will do our best to resolve the issue or find an alternative way to fulfil our obligations.

20. Privacy

20.1 Our Privacy Policy (available on our Site) outlines how we collect, use, and disclose your personal information.

20.2 We may use your contact information to send you newsletters and marketing content from us or our related companies.

21. General

21.1 These Terms and Conditions represent the entire agreement between you and us and override any prior discussions or communications.

21.2 Our relationship is one of independent contractor and customer. Nothing in these Terms creates an employment, agency, or partnership relationship.

21.3 Both parties agree that they are not relying on any promises or statements that aren’t expressly included in these Terms.

21.4 If we don’t enforce a particular part of these Terms, that does not mean we give up our right to enforce it later.

21.5 If any part of these Terms is found to be illegal or unenforceable, it will be removed, but the rest will remain in effect.

21.6 These Terms are governed by the laws of New South Wales. You and we agree to submit to the exclusive jurisdiction of the courts of New South Wales.

22. Add-Ons

22.1 We offer a variety of Extras and Add-Ons in addition to our standard weekly meal plans. These are available to selected customers.

22.2 Add-Ons are not part of your automatic weekly subscription. You will need to log into your account and add them manually each week you want to receive them.

22.3 Some Add-Ons may not be available in all Service Areas.

22.4 Add-Ons are only available to customers with an active weekly meal subscription. We may cancel any standalone Add-On orders and will issue a full refund within 10 business days.

22.5 If you skip, pause, or cancel your weekly meal subscription, any Add-On you’ve ordered will also be cancelled, as we do not ship Add-Ons separately.

 

23. Website Photos:

Food images featured on this website are intended for illustrative purposes only. They sometimes are not real photos of the products or recipes described. We strive for accuracy in our AI-generated visuals, but please note that they may not perfectly represent the final product.